Refund & Cancellation Policy

ProteinAura is a digital software subscription. Pro is provided entirely online as access to in-app software features — there are no physical goods involved. This policy explains how to cancel your Pro subscription, when refunds are issued, and how to reach us about a billing question.

1. What you're paying for

Pro is a recurring subscription to ProteinAura's software features — the AI suite (Lens, Coach, Chef), conversational logging, advanced analytics, and an ad-free experience. It is billed in INR through Razorpay at ₹799/month or ₹4,999/year and auto-renews at the end of each billing period until you cancel.

Pro can also be unlocked for 30 days using 15,000 Aura Points. The AP unlock is a free, in-app benefit: no money changes hands, it does not auto-renew, and it is therefore outside the scope of monetary refunds (see section 4).

2. How to cancel

• While signed in, open Me → Plan → Manage (this opens your Pro page) → tap Manage → Cancel subscription. You can cancel at any time, and cancellation takes effect immediately to stop the next renewal.
• Your Pro access continues uninterrupted until the end of the current billing period (e.g., if you cancel on day 5 of a monthly plan, you keep Pro for the remaining 25 days, then the subscription ends and is not renewed).
• After the period ends you move to the free tier with all your data, Aura Points, badges, streaks, and history intact.

3. When we issue refunds

Because Pro is a digital service, we issue refunds in the following circumstances:

• Duplicate or erroneous charges caused by a payment-system error — full refund of the duplicate or incorrect amount.
• Failed activation: you were charged but Pro features were never activated on your account because of a technical issue on our side that we couldn't resolve — full refund.
• Fraudulent / unauthorised charges: a charge made without your authorisation — we'll investigate and, where confirmed, refund in full and disable the affected payment method.
• Service outage: a continuous, account-wide outage of Pro features lasting more than 72 hours within a single billing period — a pro-rated refund of the affected days on request.

4. Non-refundable cases

The following are not eligible for a monetary refund:

• Partial-period usage. If you cancel mid-cycle, the remaining days are not refunded — you simply keep Pro access until the period ends.
• A subscription that was active and available for the full billing period and does not fall within the situations listed in section 3.
• AP-unlock Pro (15,000 Aura Points for 30 days). Because no payment is taken, there is nothing to refund; Aura Points spent on the unlock are final at the time of unlock and are not re-credited. Aura Points have no cash value and cannot be exchanged for money.

5. Promotional gifts & rewards

Any gifts, rewards, or perks offered through ProteinAura are free promotional items with no monetary value. They are not part of the Pro subscription, are not refundable, not exchangeable, and not redeemable for cash, and may be changed or withdrawn at any time. Aura Points used toward a free promotional reward are not re-credited.

6. How to request a refund

1. Email tripathi.yugandhar@gmail.com from the email address associated with your account.
2. Include: your account email or @handle, the date of the charge, the amount, the Razorpay payment or order ID if you have it, and a brief description of why you're requesting a refund.
3. We respond to all refund requests within 3 business days. Approved refunds are processed back to the original payment method via Razorpay, and the amount is typically credited within 5–7 business days, consistent with the Consumer Protection (E-Commerce) Rules, 2020. The exact timing depends on your bank or card issuer.

7. Chargebacks

We prefer to resolve issues directly. Initiating a chargeback through your bank or card issuer without first contacting us may result in your account being suspended pending resolution. Please email us first — we respond fast and refund all valid claims.

8. Contact

For any cancellation or refund question, email tripathi.yugandhar@gmail.com or use the Contact page.